We are currently experiencing issues sending confirmation of shipping to some orders. The bug has been reported to Shopify and in the meantime, we are pushing the tracking and shipping notification manually.

For this reason, it takes us more time to update your order. If we didn't contact you for a specifics reason, it means your order has been shipped and is on it’s way to you

To avoid confusion, please note that processing and shipping times (estimation at checkout) are two different things. If you paid for a fast shipping method, your order will be at your door faster than standard shipping once it has been picked up by the carrier at our facility.

If you can’t modify your delivery address, and no one else can accept the delivery, it will be returned to us after 2 weeks of being held at your local postal service. We will notify you as soon as we receive it. We can hold the package here to ship it again once your country accepts packages or at your convenience however Rise is not responsible of the extra shipping cost encountered.

1. We respect your privacy and we won’t be able to confirm your address, send shipping labels, etc.
2. Giving support with our phones limit our speed and we won’t be able to access your order information.