I DIDN’T RECEIVE A SHIPPING CONFIRMATION

We are currently experiencing issues sending confirmation of shipping to some orders. The bug has been reported to Shopify and in the meantime, we are pushing the tracking and shipping notification manually.

For this reason, it takes us more time to update your order. If we didn't contact you for a specifics reason, it means your order has been shipped and is on it’s way to you

PROCESSING TIME VS. SHIPPING TIME ESTIMATES

To avoid confusion, please note that processing and shipping times (estimation at checkout) are two different things. If you paid for a fast shipping method, your order will be at your door faster than standard shipping once it has been picked up by the carrier at our facility.

WHAT IF I CAN'T BE THERE TO RECEIVE MY PACKAGE?

If you can’t modify your delivery address, and no one else can accept the delivery, it will be returned to us after 2 weeks of being held at your local postal service. We will notify you as soon as we receive it. We can hold the package here to ship it again once your country accepts packages or at your convenience however Rise is not responsible of the extra shipping cost encountered.

SUPPORT BY EMAIL ONLY

Sending messages on our social accounts only slows us down for the following reasons:

 

  1. We respect your privacy and we won’t be able to confirm your address, send shipping labels, etc.
  2. Giving support with our phones limit our speed and we won’t be able to access your order information.
Please only message us by email with the form below.

ON-TIME DELIVERY GUARANTEES SUSPENDED SINCE MARCH 2020

Shipping estimates are only estimate based on regular shipping transit time from our shipping partners. Since March 18, 2020 Canada Post suspended guarantee on shipping transit time due to too many unpredictable events happening in various locations.
Please note that delivery fees are not refundable once your order is shipped.

NO ACTIVITY ON MY TRACKING

Rest assured, we did ship your package because it's impossible for us to generate a shipping label without scanning all the items within your order. You should be receiving your order shortly but be aware that Postal Services have additional delays compare to the rest of the year.
 
We are also seeing no activity on many Tracking Number of our clients even though we dispatched their orders.
The postal service servers seem to be overwhelmed with the flood of packages everyone sent during the Holiday Season.
 
We appreciate your patience and understanding.
 

Success

We will notify you as soon as when restock.